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Commercial Quality Chat Bot Implementation

Author Riya Shah

The commercial quality team at an F200 pharmaceutical company needed a way to make a 120-page reference document more accessible and user-friendly for commercial teams. The team sought a consultant to optimize and automate the process using AI technologies like chatbots and natural language processing (NLP).

Business Talent Group (BTG) delivered a consultant with expertise in implementing AI-driven solutions within life science organizations. The talent led the development of an AI-based bot integrated with the document, allowing users to quickly search and retrieve relevant information, while the bot could continuously learn from user interactions.

About the Author

Riya Shah is a part of BTG's Client Development and Management team where she works with leaders in the pharmaceutical and biotech industries. An MBA student pursuing a marketing concentration, Riya helps bridge sales and marketing initiatives for BTG. She enjoys learning about different strategies to increase engagement and scale growth.

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