Transforming Tech Support

An enterprise technology company was shifting its service model from an hourly fee to a monthly subscription package basis. Yet the two-person corporate strategy department was struggling to map the implications of the change across the business—and prioritize the work that would transform other departments.

Business Talent Group delivered two experienced strategy consultants to assist with the analysis. One consultant evaluated service offer bundles and pricing, while the other calculated the impact the changes would have on sales operations and client communications. The client gained strategic problem-solving skills while preserving their ability to work leanly at a time of intense transformation.