Susan Piotroski

Susan Piotroski helps clients drive growth by building effective VOC, customer experience, new product/service development, competitive positioning, customer loyalty, and branding programs. A former partner at Accenture, she has worked in a wide range of industries (e.g., healthcare, financial services, technology, consumer products, and many others), and she's helped BTG clients on a number of VOC and quality management initiatives.

over 7 years ago
Voice of the Customer Best Practices: VOC Analytics

Listen to your customers, and they’ll help improve your market success and overall business performance. At least, that’s the idea behind Voice of the Customer (VOC) programs, which enable you to...

Read
over 7 years ago
Voice of the Customer Best Practices: VOC Data

Building Voice of the Customer, or VOC, programs has become a priority for many businesses. How do you gather and analyze VOC data?

Read

Susan Piotroski

Voice of the Customer Best Practices: VOC Analytics

Voice of the Customer Best Practices: VOC Data

About

Services

Reach Out

Stay Connected